Privacy Notice
Who we are
The controller of any personal information described in this notice is IMPROVE MIND LTD, a private company limited by shares registered in England and Wales under Company Number 14104325. Our registered office is 36 Gloucester Road, Wallasey, CH45 3JT, United Kingdom. Our DUNS identifier is 228931225. You can reach us by writing to contact@improvemind.space.
Important — this is not a medical service
This website does not provide medical advice. Information here is for general well-being interest only and is not a substitute for professional medical care. Our pages describe everyday wellness practices in a non-clinical, informational way. We do not diagnose, prescribe, treat, or take referrals. For any health concern please consult your GP or call NHS 111. We are not a medical service.
What information we handle
When you write to us at contact@improvemind.space, we receive your name, your email address, and the contents of the message you choose to send. That is the only personal information this website is designed to collect. We do not run advertising, we do not use third-party analytics, and we do not set cookies beyond the small strictly-necessary ones a browser uses to load a page.
Why we use that information
We use the name and email address solely to read your message and reply to it. The legal basis is our legitimate interest in responding to correspondence sent to us, and — where applicable — taking steps at your request before any agreement is entered into. We do not use the message contents for any other purpose, we do not add you to a mailing list, and we do not pass the message to anyone outside the company.
How long we keep it
We keep the email correspondence for as long as it remains useful for the conversation, and routinely no longer than twenty-four months from the date of the last reply. After that, the thread is deleted from our mailbox. If you would like your earlier correspondence removed sooner, you may write to us and ask.
Who can see it
Only the directors and officers of IMPROVE MIND LTD read messages sent to the contact mailbox. Our email is hosted with a UK-based provider operating under the UK General Data Protection Regulation and the Data Protection Act 2018. We do not sell, share or rent personal data to third parties for marketing.
Your rights
Under UK data protection law you have a number of rights in relation to the personal information we hold about you, including the right to access it, the right to ask us to correct or delete it, the right to object to certain uses, and the right to ask us to restrict how we process it. To exercise any of these rights, write to contact@improvemind.space. If you are not satisfied with our response, you may complain to the Information Commissioner’s Office at ico.org.uk.
Cookies and similar technologies
This website does not set tracking, analytics or advertising cookies. Your browser may store strictly-necessary technical state (for example, current page-load preferences) for the duration of a session. Locally-bundled web fonts are served from our own domain and do not transmit information to any third party.
Changes to this notice
We may update this privacy notice from time to time. The date at the top of the page records the most recent update. Material changes will be summarised in plain language before they take effect.
Contact
For any question about this notice, or to exercise the rights described above, please write to contact@improvemind.space. Postal correspondence may be sent to IMPROVE MIND LTD, 36 Gloucester Road, Wallasey, CH45 3JT, United Kingdom.